Shipping & Returns

Refund, Returns and Exchanges Policy

Please review this policy carefully as it is the terms of sale that govern your purchases at the Biosymph Limited Online Store. Your placement of an order on our site constitutes your agreement with this policy.

Customer satisfaction is our goal.
  • In the event that a product was damaged in shipment, the incorrect quantity or product was shipped, or the order was lost in shipment, we will replace with like product.
  • Due to the nature of our products they are not eligible for return or exchange.
  • Refunds are available only if incorrect dollar value was charged to the customer's credit card based on the order entered and shipped. Your credit card account will be credited upon authorization of refund, and your credit should appear on a subsequent statement. All refunds will be credited to the original form of payment only.
  • All requests for replacement or refund must be made within 15 days of shipment of order.

If a replacement product is required per this policy, we will pay the shipping cost to send a replacement item to you. The replacement order will be sent via our Standard Ground Delivery. We'll also pay the return shipping costs if the return is a result of our error.

If you are not satisfied with your order from the Biosymph Limited Online Store, please contact our Customer Services and we will make every effort to accommodate you.

 

Shipping

We offer FREE Rural and non-rural shipping New Zealand wide on all orders.

Enjoy free shipping anywhere in New Zealand on all items throughout the store. We make use of PBT Couriers and Transport as our delivery partner and they endevour to deliver within 5 working days.